Built on Cutting-Edge AI
SupportX combines the latest advances in AI, machine learning, and natural language processing to deliver human-like customer support at scale.
System Architecture
A sophisticated pipeline that delivers accurate, context-aware responses
GPT-5
Advanced language model
RAG
Retrieval augmentation
Vector DB
Knowledge storage
API Layer
Integration hub
CRM
Customer data
Advanced Language Models
Powered by GPT-5 and custom fine-tuned models for industry-specific understanding
- 99.9% accuracy in intent recognition
- Context window of 128K tokens
- Multi-turn conversation handling
RAG Technology
Retrieval-Augmented Generation ensures responses are grounded in your actual data
- Real-time knowledge retrieval
- Semantic search capabilities
- Automatic knowledge base updates
Vector Database
High-performance vector storage for instant similarity search and retrieval
- Sub-millisecond query times
- Billions of vectors supported
- Automatic scaling and optimization
Enterprise-Grade Tech Stack
Built with the most reliable and scalable technologies
OpenAI GPT-5
AI Model
Pinecone
Vector DB
LangChain
Framework
PostgreSQL
Database
Redis
Cache
Kubernetes
Orchestration
AWS
Cloud
Terraform
Infrastructure
Enterprise Security & Compliance
Your data security is our top priority
Data Encryption
- AES-256 encryption at rest
- TLS 1.3 in transit
- End-to-end encryption
- Key rotation policies
Compliance
- SOC 2 Type II certified
- GDPR compliant
- HIPAA compliant
- PCI DSS Level 1
Infrastructure
- 99.99% uptime SLA
- Multi-region deployment
- Automated backups
- Disaster recovery
Seamless Integrations
Connect with your existing tools and workflows
CRM & Support
E-commerce
Custom Integrations
Need a custom integration? Our API makes it easy to connect with any system.