Cookie Policy

This Cookie Policy explains how SupportX uses cookies and similar tracking technologies when you visit our website or use our services.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "persistent" or "session" cookies.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and authentication.

• Session management
• Security and authentication
• Load balancing
• User preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

• Google Analytics
• Page view tracking
• User behavior analysis
• Performance monitoring

Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

• Language preferences
• Theme settings
• Region selection
• Accessibility options

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

• Advertising platforms
• Retargeting campaigns
• Conversion tracking
• Social media integration

3. Third-Party Cookies

We use the following third-party services that may set cookies:

• Google Analytics: For website analytics and performance monitoring
• Intercom: For customer support and communication
• Stripe: For payment processing
• LinkedIn: For social media integration and advertising
• Twitter: For social media integration and advertising

4. Cookie Duration

Cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (typically 1-24 months)
• Essential Cookies: May remain longer to maintain security and functionality

5. Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or accept cookies
• Cookie Preferences: Use our cookie consent tool to manage your preferences
• Opt-Out Tools: Use industry opt-out tools like NAI or DAA
• Do Not Track: Enable Do Not Track in your browser settings

6. How to Delete Cookies

To delete cookies from your browser:

• Chrome: Settings → Privacy and security → Clear browsing data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Clear browsing data

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies, please contact us: