At SupportX, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI customer support platform.

1. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email, company details)
Payment information (processed securely through third-party providers)
Customer support conversations and interactions
Usage data and analytics
Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Train and improve our AI models
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and security threats

3. Data Security

We implement industry-standard security measures to protect your data:

AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Regular security audits and penetration testing
SOC 2 Type II compliance
GDPR and HIPAA compliance
Multi-factor authentication
Role-based access controls

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With your consent or at your direction
With service providers who perform services on our behalf
To comply with legal obligations
To protect the rights, property, or safety of SupportX, our users, or others
In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Opt-out of marketing communications
Objection: Object to processing of your personal information

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@supportx.ai

Address: 123 AI Street, San Francisco, CA 94102

Phone: +1 (555) SUPPORT