How SupportX Works
Our AI-powered platform combines voice and chat capabilities with advanced retrieval-augmented generation to deliver human-like customer support at scale.
AI Voice Agent Active
Natural Voice Conversations
Our AI voice agent understands natural language, context, and emotion to deliver human-like conversations that feel authentic and helpful.
- Natural language understanding with 99% accuracy
- Multi-language support (50+ languages)
- Emotion detection and appropriate responses
- Seamless handoff to human agents when needed
- Real-time transcription and analytics
Intelligent Chat Assistant
Provide instant, accurate responses through chat with our AI assistant powered by advanced language models and your knowledge base.
- Instant responses with zero wait time
- Context-aware conversations
- Rich media support (images, files, links)
- Proactive assistance and suggestions
- Seamless CRM integration
Customer
Hi, I need help with my recent order #12345
SupportX AI
Automated Ticket Workflow
From inquiry to resolution, SupportX handles the entire support lifecycle
Customer Inquiry
Customer reaches out via voice, chat, or email
AI Analysis
AI understands intent and retrieves relevant information
Instant Response
Provides accurate answer or takes appropriate action
Resolution
Issue resolved or escalated to human agent if needed
Powerful Analytics Dashboard
Get real-time insights into your support operations
< 2s
Avg Response Time
10K+
Conversations
98%
Satisfaction Rate
Key Features
- Real-time conversation monitoring
- Sentiment analysis and tracking
- Performance metrics and KPIs
- Custom reports and exports
- Team collaboration tools
- Integration with existing tools